International Shipping
Priority International This method of shipping is quoted for most parcels shipped outside the U.S.. Priority shipments can be insured (maximum amounts vary by country) and has tracking; using the customs number of the accompanying documents. Information on shipments can be obtained on the USPS website. Go into “Track & Confirm” and enter the customs number in the appropriate box. Some countries may not have the scanning equipment to fully account for your parcel so check with your local postal service for more information. Shipments via Priority Mail International are usually delivered within 10 business days, if not held in customs for an extended period.
Priority Express International Quoted for parcels of high value, size and/or to countries where additional monitoring is warranted. Express shipments have automatic insurance coverage of $100.00 USD and additional insurance may be purchased for a low rate. This method of shipping does have a tracking number which allows for detailed accounting of the shipment. Information on shipments can be obtained on the USPS website. Go into “Track & Confirm” and enter the tracking number in the appropriate box. Some countries may not have the scanning equipment to fully account for your parcel so check with your local postal service for more information. Shipments via Priority Express International are usually delivered within 3 to 5 business days. We are not responsible for shipments which are held in Customs in buyer's country.
OUR SHIPPING QUOTES DO NOT INCLUDE DUTIES, TAXES, BROKERAGE OR OTHER POSSIBLE IMPORT FEES.
Fedex International Quoted for shipments of high value, size and/or to counties where additional monitoring is warranted. These shipments will have required commercial invoices and tracking numbers. Buyers with Fedex accounts who wish to have their account numbers included in the shipping documents for importing fees may convey this information via email when the sale has been confirmed.
OUR SHIPPING QUOTES DO NOT INCLUDE DUTIES, TAXES, BROKERAGE OR OTHER POSSIBLE IMPORT FEES.
Quoted Ship Rates Our shipping rates include insurance, labor and materials. Keep in mind that most of our items come to us with no packaging. We have to create that packaging; safeguarding the integrity/fragility of the item so it arrives in the same condition it leaves our warehouse. Buyer pays for shipping, insurance fees and crate fees. Your purchase is referred to our shipping department as soon as payment is cleared, and is prioritized on that basis. Your order will ship within one business day (excludes freight items.)
Damaged Shipments (non-freight) Shipments that arrive damaged must be reported to us with 5 days of delivery. Contact Kellan Inc. immediately. Save everything. The box, packing materials and item(s) must be saved in the condition it was delivered. Send us digital pictures, if possible and a description of the damage. The e-mail address is dale@kellaninc.com
Notifications Our database is great for notifying our buyers every step of the way. We send notification to our buyers via email for payment acknowledgment and shipping notification, including tracking numbers (where applicable). These are sent at the time the payment is received (business days only) and the item is shipped. Buyers should check their spam blockers if notifications do not come through
Freight Shipments to Countries Outside the U.S. Freight arrangements and payment (to the shipper) are the responsibility of the buyer. Generally, an item that is too large and/or heavy for ground shipping must be shipped by a freight carrier. This includes, but is not limited to, items that weigh 150 pounds or more, are of a length or dimension beyond ground services, or are of a delicate and/or complex design. It is our policy that the buyer arranges and pays for their own freight shipping outside of the sale. The buyer pays us for the price of the unit and crating fee only. However, buyers in countries outside the U.S. (excluding Canada) must also have their items shipped to a shipper in the U.S. who can crate their item with materials that are allowed in their countries (i.e., pressure treated wood, plastic or metal pallets). We are not equipped to offer this service. This means you must make these arrangements or use a third party to make them for you.