Customer Service

Customer Service Policy

Our goal is to provide you, our customer, with a quality experience, meeting or exceeding your expectations, with each and every visit. We want your experience with us to be so pleasant that you are eager to refer us to others. We view the opportunity to serve you as a privilege. We operate in a competitive environment and understand that you have options. As employees, one of the greatest rewards that we experience at work is a appreciative comment from a customer. The quality of your experience is proportional to the quality of our products. As such, we view our relationship with you as a shared experience. Should your experience with Kellan Inc. meet or exceed your expectations, then please, let us know about it, post on a social or industrial website, and share your comments with others. If your experience with us has not met your expectations, then please let us know. While we work hard to ensure that you are happy, we may occasionally fall short. If we do, then we ask that you let us know about it, and give us an opportunity to make it right. We hope you find this to be a fair approach. We’re glad you chose Kellan Inc. and we look forward to a long and mutually beneficial relationship.

Kellan In. will ensure that all merchandise is always protected in ample, high quality packaging. All orders ship 100% insured. We take responsibility for our product and guarantee the merchandise and the shipping/delivery. Larger products will be properly palletized (and packed/crated as needed). We put care into our crating and palletizing services and guarantee a safe delivery.

Full Warranty Statement

We sell commercial, industrial and professional business equipment. Upon arrival at our shop, product is tested to the best of our abilities. Generally, the item pictured is the item that actually will end up in your hands. As our listings state, any given sale will include “the item(s) pictured”. If you do not see the item, component, etc., it is not included. We work hard to catalog each item individually and ensure the pictures shown represent the item(s) being sold. The item pictured is generally the exact item for sale. We largely deal with idle industrial supply. Sometimes, OEM boxes have minor wear and tear from sitting on a shelf, being moved, etc. Unless otherwise specified, all items include a ‘ non-DOA’ (dead/non-operable on delivery) warranty. We allow our customers are 14-day window (beginning on the date of delivery) to inspect the product. If required, additional warranty terms must be agreed to before sale. We are not OEM dealers and do not allow casual "sampling" of products. If you purchase an item, make sure it's the item you need. .

Returns & Replacements

Products may only be returned if defective. If you have any issues with your item, we must be notified within 14 days of delivery. If you need anything beyond that, let us know and we will try to work something out. since we rarely find issues with our equipment, problems are handled on an issue-to-issue basis. We work with our customers to take care of exchanges, repairs, returns, etc. Before purchasing, please check into the equipment and examine the photos to ensure this is exactly what you want. If available, we supply a manufacturer's description and specifications. Otherwise, only the information listed on the item itself is carried over to the description. Again, if something is not pictured, it is not included. If an item needs to be returned (for any reason), we do not refund the cost of "return" shipping and handling. If you have any questions, please be sure to contact us before the sale

Payments

We accept (Visa, MasterCard, American Express and Discover) the secure online payment portal We can also process other payment methods by contacting through our online contact page or you can write to email: dale@kellaninc.com or call 480-207-7200